With today’s technology, big industries in sectors like gaming and gambling are always trying to enhance their players’ experiences by trying to bring games more to life. In the online gambling world, this is being done with live casinos.
For those of you who might not be familiar with this new trend in the industry, to put it simply, live casinos are a way how players engage in a more realistic casino experience from the comfort of their home.
On the surface, the way it works is simple: games are run at real time by a human dealer from a casino gaming table in a studio somewhere, whilst players can stream the game at home via a live streaming video link.
However, there’s more to live casinos than most people know, such as how these casinos are operated, where they are operated, and what they offer to their players and employees.
So, without further ado, here are 8 things you didn’t know about live casinos:
1. Players are able to interact with dealers through a software that uses (OCR)
Of course, since the live dealer is shuffling and laying out cards on the table, there must be some kind of system that detects what these cards are and present them to you so that you can then make your next move.
The process of transferring this information from the dealer’s table to the player’s electronic device, be it on laptop, mobile or tablet, is done through optical character recognition. A computer basically translates characters on the cards or roulette wheel into data, which is then coded and sent to players.
2. Players can ask questions or request assistance on live chat
Players can easily interact with their dealer via live chat and will receive an immediate response, unlike in when playing other online casinos games where most of the time you need to send an email.
Customer support for live casinos is one of the best and quickest way for players to reach out if they are experiencing a problem.
3. The leading provider for live casinos is Evolution Gaming
There are quite a number of good live casino providers like Playtech and NetEnt, however, without a shadow of a doubt, Evolution Gaming is the best. Their technology is of the absolute highest quality, and they are also leaders in game-development. In fact, earlier this year, Evolution Gaming launched the first and only live Texas Hold’Em Bonus Poker with €50,000 Progressive Jackpot.
The company has its operations in 3 main countries: Latvia, Malta and Canada. It has the very best in motion and sound technology. However, its main studios are located in Vancouver, Canada.
4. Running a live casino is actually pretty expensive
Contrary to what many think, operating a live casino is a pretty expensive endeavor. In fact, the limited number of games available is due to the fact that it costs casinos quite a lot of money.
The expenses include employee wages, high-tech broadcasting equipment like cameras and screens, game tables and more.
5. The average wage for a full-time dealer can range from 16K to 30K a year
An average wage for dealers is not a bad deal at all, especially depending on the level of your expertise, as well as the particular casino you are working at. For instance, most of the time, beginners start off at around 16-18K a year, and gradually, increases year on year.
In the U.S., the average wage for a game dealer can also vary depending on the state. For example, in states like Minnesota, Maryland, Texas and South Dakota, game dealers have the highest average income (approx. $27K), whereas, in states like Nevada, Montana, New Jersey, and Puerto Rico have the lowest average wages (approx. $17K).
In either case, however, working at a casino comes with quite a number of perks such as health insurance, pension plan, family medical leave, employee discount, mobile phone discount, free lunch and tuition assistance.
6. All dealers have to complete dealer school or a vocational program
Before becoming a legit casino dealer, you first need to complete dealer school or vocational program, which is usually provided by the casino itself or a vocational school.
The training normally takes around six weeks and covers everything from how the games work to everything that has to do with laws and regulations.
7. Personality and appearance are a big deal when it comes to choosing dealers
Personality and appearance are a big factor when it comes to your chances of becoming a live dealer. In fact, casinos will put a lot of emphasis on how well their dealers dress and interact with the players.
Unlike land-based casino dealers, live dealers have to spend hours in front of a screen, and while this might not sound like a big deal, trust us, it is. Unlike the players who are seeing the dealer, the dealer only sees the virtual players on the screen.
When you think about it, it does sound a little bit unnerving to say the least. However, notwithstanding all this, casino dealers need to maintain an air of sophistication and professionalism, and do their utmost to interact well with their players.`
In our articles, we tell it how it is. Live casinos look glamorous and all, but that doesn’t mean that they are easy to operate. A lot of money is put not only into purchasing the best equipment, but more importantly, into training dealers and making sure that the players are provided with an unmatched experience. There are also some perks and some differences compared to land-based casinos or online casinos in general.
However, if there’s something we can take away from this, it’s definitely that, ultimately, human contact cannot be completely replaced by computers or machines, and that sometimes, combining the two can produce the best result.